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FAQ’S

Frequently asked questions

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Ask your question directly by mail or contact form

Do I need an appointment?

You only need an appointment for our Berlin Studio. 
At the markets you don't need an appointment. Just come over.

Is there a minimum age?

We recommend the photograph from the fifth year of life. Younger children can't keep their head still and their eyes open from experience.

How long does the process take?

Photo printing takes like 15 Minutes. The whole process (capture, edit, print) takes like 15 minutes.
Premium orders take some days.

Can my iris be shot with contact lenses?

Normally there is no problem with soft contact lenses. Hard contact lenses need to be taken out for the shot.

How can I reorder?

You can reorder any time with your Iris-Number. The products will be shipped to your home.

Will the colors and structures be changed later?

The colors and structures of the irises won't be changed later.

Can we pay with Credit, - or EC-Card on site?

Yes, that's no problem.

What if I don't like my eye?

Every iris is unique, yours as well. If you wanna see a preview before, just ask us and we will show you the picture in advance.

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